Ella Baché Wollongong

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Payment Options

We accept cash, Eftpos, VISA and MASTERCARD. Services and prices may vary from salon to salon. Prices valid from August 2015. We recommend confirming prices when booking.

 

Booking and Cancellation Policy 

No show and cancellations greatly affect our small business. Even though we are a franchise, we are independently owned. We adhere by the following policy:

Please respect our therapists and other clients with  24 hours notice, being 1 salon business day of rescheduling or cancelling appointments. Cancellations after hours, Sundays and Public holidays will not be accepted as they must be within salon hours of operation as we need to be able to fill the cancelled appointment time. 

A deposit of $50 is required to book an appointment of 90 mins or more. This also applies to group bookings even if less than 90 mins. It may also apply to clients with a history of late cancelling or no show. This $50 will come off the total of your appointment cost. 

If less than 1 salon opening day ( 24hrs) notice is given, the deposit will be non refunadbale. Should you change your appointment within acceptable period, your deposit will roll over onto the new scheduled date. 

If you have a gift voucher to use on the day, we require you to quote your voucher number when making a booking which becomes your deposit fee. If less than 24 hours notice is given of a change or cancellation a 30% fee of the treatment booked will be deducted from the value of your voucher. 

If you you do not show up for your appointment, 100% value of the voucher will be void.

Should you have any questions please dont hesiate to contact management.

 

Loyalty Rewards Program

Earn Ella Dollars to spend in the salon when you make any service, product or gift voucher purchase. Ask your therapist for more details.

 

Waiting List

Can't get an appointment? Ask to go onto our waiting list and if somemthing becomes available, you will be contacted. 

Late Arrivals

Please note that failure to arrive to your treatment on time may result in a shortened service. We reccommend you arrive 5-10 mins early to fill out our client consultation form for new clients.

No show appointments will be noted on file and we reserve the right to refuse any client of an appoinment especially during  peak periods.

 

Ella Bache Wollongong appreciates your understanding.