We accept cash, Eftpos, VISA and MASTERCARD. Services and prices
may vary from salon to salon. Prices valid from August 2015. We
recommend confirming prices when booking.
Booking and Cancellation Policy
No show and cancellations greatly affect our small business.
Even though we are a franchise, we are independently owned. We
adhere by the following policy:
Please respect our therapists and other clients with 24
hours notice, being 1 salon business day of rescheduling or
cancelling appointments. Cancellations after hours, Sundays and
Public holidays will not be accepted as they must be within salon
hours of operation as we need to be able to fill the cancelled
A deposit of $50 is required to book an appointment of 90 mins
or more. This also applies to group bookings even if less than 90
mins. It may also apply to clients with a history of late
cancelling or no show. This $50 will come off the total of your
If less than 1 salon opening day ( 24hrs) notice is given, the
deposit will be non refunadbale. Should you change your appointment
within acceptable period, your deposit will roll over onto the new
If you have a gift voucher to use on the day, we require you to
quote your voucher number when making a booking which becomes your
deposit fee. If less than 24 hours notice is given of a change or
cancellation a 30% fee of the treatment booked will be deducted
from the value of your voucher.
If you you do not show up for your appointment, 100% value of
the voucher will be void.
Should you have any questions please dont hesiate to contact
Loyalty Rewards Program
Earn Ella Dollars to spend in the salon when you make any
service, product or gift voucher purchase. Ask your therapist for
Can't get an appointment? Ask to go onto our waiting list and if
somemthing becomes available, you will be contacted.
Please note that failure to arrive to your treatment on time may
result in a shortened service. We reccommend you arrive 5-10 mins
early to fill out our client consultation form for new clients.
No show appointments will be noted on file and we reserve the
right to refuse any client of an appoinment especially during
Ella Bache Wollongong appreciates your understanding.